Frequently asked questions

Explore our FAQ section to find answers to common questions about our services, trading rules, funding processes, payouts and more.

What is Atmos? +

Atmos is a proprietary trading brand powered by Taurex, designed to enable skilled traders to access up to $200,000 in Atmos Accounts. By providing a secure and regulated environment, advanced trading tools, and access to global markets, Atmos minimizes financial barriers and maximizes traders’ potential for success, all while allowing them to trade without risking significant personal funds.

Categories: About Atmos
What makes us different? +

We are one of the first Broker Backed Prop Firms!

But what does this mean for you and your journey with us?

Associated with a regulated entity, the same standards apply to Atmos.

For our customers, this means:

  • More payout security
  • Clear Rules
  • Become a professional trader – Use your Atmos payout to instantly fund a Live Taurex Trading Account 
Categories: About Atmos
Are we regulated? +

Atmos is a brand of Taurex, a multi-asset broker regulated in multiple jurisdictions. The same rigour and standards are applied to the Atmos prop offering.

Categories: General FAQs
What Profit Split do we offer? +

The base profit split across all plans is 80%, but there is an option to purchase a 90% profit split addon when you buy the challenge.

Categories: General FAQs
Is News Events Trading allowed? +

News Trading is allowed in all Challenge Phases.

However, in the Funded Stage, News Trading is prohibited.

Atmos prohibits opening or closing trades on affected asset pairs within 5 minutes before and after a high-impact news event. Profits generated from news trading at the Atmos Funded Account stage will be deleted, which may take a few days to process.

Minimum Profitable Days:

A minimum of 3 profitable days is required on all products and challenge phases.

What is a profitable day and how does it work?

A Profitable Day is a day where the closed positions generated a positive profit of at least 0.5% of the initial balance.

Categories: Account Rules, General
What leverage is offered on the Atmos platform? +

Leverage enables you to open a position worth more than the value of your virtual funds. Atmos provides competitive leverage ratios tailored to different asset classes, helping traders maximize their opportunities while managing risk. Leverage details can be viewed directly on the platform to suit your trading strategy.  We offer up to:

  • Forex 1:30
  • Metals 1:10
  • Indices 1:10
  • Oils 1:5
Categories: Account Rules, General
What is the profit target in the first phase? +

To pass Phase 1 of the 2-Phase Challenge, you need to reach a profit target of 10%.

Categories: 2-Phase Challenge, Account Rules
What is the profit target in the second phase? +

To pass Phase 2 of the 2-Phase Challenge, you need to reach a profit target of 5%.

Categories: 2-Phase Challenge, Account Rules
What is the profit target in the Challenge Phase? +

To pass the Challenge Phase of the 1-Phase Challenge, you need to reach a profit target of 10%.

Categories: 1-Phase Challenge, Account Rules
How is the daily and max drawdown calculated? (1-Phase Challenge) +

At the end of each day at rollover, we take a snapshot of your account balance. Your account equity cannot drop below 3% of your previous balance at midnight (server time).

 

Overall drawdown rule:

 

On the 1-Phase Challenge, the max drawdown is a trailing drawdown that is calculated from the previous day High-Water-Mark based on the highest equity.

 

For example, if your starting balance is 100,000 USD the initial max overall drawdown is 94,000 USD, which is 6% of your initial balance.

If your highest recorded equity during the day is 103,000 USD because you made profit, the maximum drawdown for the next day is calculated based on the new highest equity of now 103,000 USD. 6% of 103,000 USD is 6,180 USD, which brings the overall drawdown level to 96,820 USD.

 

Categories: 1-Phase Challenge, Account Rules
What is considered as prohibited trading practice? +

Please review the following prohibited trading practices. Understanding and adhering to these rules is essential to ensure compliance and maintain a fair and secure trading environment for all participants.

 

  1. High-Frequency Trading (HFT)
  2. Tick scalping
  3. Latency arbitrage trading
  4. Opposite Trading/Hedging across multiple accounts or traders
  5. Group Trading, Account Management, and Copy Trading

 

All these practices have their own definition. Kindly be advised that all definitions apply to general instances and explanations, and the company retains the privilege to assess each case on an individual basis.

Categories: Prohibited Trading practices
What is the definition of High-Frequency Trading? +

High-Frequency Trading (HFT) involves executing a large number of trades on the same asset within a short period or holding trades for extremely short durations.

Executing 30 or more trades within any consecutive 60-minute period leads to a hard breach and an immediate account violation.

Categories: Prohibited Trading practices
What Payment Methods do we provide? +

We offer our customers the following payment options:

  • Credit Cards
  • Crypto
  • Google Pay
  • Apple Pay
  • Skrill
  • Paypal
  • Local Payment Methods
Categories: Payments & Payouts
What is our Refund Policy? +

Fees related to Atmos challenges are generally non-refundable, as they cover the evaluation and platform access costs. However, we do understand that circumstances can change. Refund requests will be reviewed on a case-by-case basis, with specific policies outlined in our terms and conditions.

Categories: Payments & Payouts
How can I reach out to your support? +

You can reach our 24/5 support via email (support@atmos.tradetaurex.com) or Livechat on the website or the client portal.

Categories: Support
What do I do if I face a technical issue? +

If you encounter any technical issues, our multilingual support team is available 24/5 to assist you. You can reach out through our live chat feature, where a representative will guide you through troubleshooting steps or escalate the issue if necessary.

Categories: Support
How can I become an Affiliate? +

Joining the Atmos affiliate program is easy. Visit the affiliate portal in the client area, complete the registration form, and wait for your application to be reviewed. Once approved, you’ll gain access to marketing materials, tracking tools, and support to help you start promoting Atmos and earning commissions.

Categories: Affiliate Program
Where can I track my performance as an Affiliate? +

Affiliates can monitor their performance via a dedicated dashboard in the affiliate portal. This dashboard offers real-time data on referrals, conversions, earnings, and other key metrics, enabling you to optimise your strategies and maximise your earnings.

Categories: Affiliate Program
VIP Program Overview +

1x Free Challenge of same size

Unlock higher Max. Capital Allocation

90/10 Profit Split

Categories: VIP Program
What do I have to achieve to get into the VIP Program? +

To reach the VIP Program:

 

You must have an Active Funded Account with us

No failed Funded Accounts in the last 4 months

You received a minimum of 4 Payouts with at least 4% profit per Payout

Categories: VIP Program